There are two main methods for key handover. Knowing them will help you avoid logistical traffic jams at the base of the resort.

Key Handover and the "Pro Tip" for Traffic Jams

The handover will take place at the exact point you are told (sometimes the apartment, sometimes a central office).
-Contact the host or agency the day before your arrival.
-Coordinating the exact time will allow you to park quickly (loading and unloading area), pick up the keys “on the fly,” and continue to your parking or final destination, avoiding unnecessary traffic jams.

The Lockbox System (Self Check-in)

The use of security lockboxes with a code (Self Check-in) is increasingly common.
-They are usually at the apartment door itself or at the building entrance.
-Check your email or WhatsApp before arriving, as that’s where you’ll have the instructions and the opening code.

Attention! What You Should Know about Booking Platforms

If you have booked your apartment through large portals such as Booking, it is important to manage your expectations. It is common for the listing photos not to match exactly the apartment you are given.

The Mystery of the Generic Photo

It’s not a mistake; it’s a category-based assignment system:
-Platforms like Booking are intermediaries, and they connect with local agencies that manage dozens of properties in the same building or area.
-The agency only provides the platform with basic data (number of bedrooms, capacity, and approximate location).
-You book a “category” (e.g., 2-bedroom apartment), but the specific unit (the decor, the views, or the exact furnishings) is assigned based on availability upon arrival.

If you prefer to avoid the uncertainty of the photos, the lockbox logistics, or coordinating handover times, staying in a Hotel is the best alternative. You arrive, check in at reception, and forget about everything else. Early Booking and Streamlining Check-in